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What does it really take to build an HVAC company that grows fast and keeps its people first?

In this episode of Beyond the Tools, Krystal Hobbs sits down with Louis Lacombe-Denis and Travis Moriarty, co-founders of Prestige Home Improvement, to share how they turned a pandemic setback into one of Canada’s fastest-growing HVAC businesses.

With no background in the trades, they started out in sales, learning everything from furnaces to heat pumps before deciding to launch their own company. What began with two people and a few subcontractors has now grown into a 35-person team with a strong culture, solid systems, and a presence in both Ottawa and Nova Scotia.

Louis and Travis open up about what it’s really like to hire technicians without technical experience, the lessons they learned expanding to a new market, and why customer service and company culture became the heart of their success.

Whether you’re a seasoned HVAC pro or just starting out, this episode is packed with insights on building a business that grows fast and grows right.

Listen in and learn about:

  • How Prestige Home Improvement grew from 2 people to 35 in just 3 years
  • The power of sales and customer service in HVAC business growth
  • What they learned from hiring technicians without a technical background
  • Why culture and communication keep their team aligned across two provinces
  • How rebate programs became a growth advantage in Nova Scotia
  • Why focusing on systems before expansion drives sustainable success

Mentioned in the episode:

Connect with  Louis and Travis

 

Transcript

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