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Careers

Go-getters, A-players, and get-it-done-ers: we’re looking for you!

Check out our open opportunities below.

Client Success Manager

48 Welland Street, St. John’s, NL, A1E 6C1

Reflective Marketing is a growing social media marketing agency in St. John’s, Newfoundland. We help local businesses and residential contracting companies generate more potential customers and grow their businesses. The majority of our clients own businesses in HVAC, homebuilding, garage flooring and other trades. 

Our team is excited to expand, and we hope you’re up to the challenge of growing our agency with us!

This Role Is Right For You If:

  • You are a people-person who not only likes working with others but can quickly understand different personality types and adjust your approach accordingly;
  • You’re a confident communicator and a keen listener;
  • You are driven, independent, and love the idea of being a key player in our agency’s growth;
  • You are incredibly organized, persistent, and detail-oriented;
  • You’re known for getting things done and having a high standard of work;
  • Ultimately, you love making people happy and you’ll take care of our clients as if their businesses were your own. 

If this sounds like you, we want to hear from you!

What Your Role Looks Like:

As a Client Success Manager, you’ll be the main point of contact for our clients, owning the relationship and working with our internal team to help our clients achieve their business goals. 

This includes:

  • Working closely with our clients to understand their businesses and help them achieve their goals. This includes, but is not limited to: 
    • Managing weekly (and sometimes daily) coordination via email, phone, virtual and in-person meetings;
    • Explaining technical and strategic details to clients;
  • Managing client expectations and maximizing value within the scope of work;
  • Finding opportunities to help our clients grow while increasing agency sales;
  • Developing a deeper understanding of the industry and your clients’ business models;
  • Managing project timelines, tasks, budgets, and goals:
    • Ensuring timely and successful delivery of solutions according to client needs and agreed-upon objectives;
    • Clearly communicating the progress and status of client projects in a timely manner;
    • Forecasting and tracking key account metrics;
    • Defining and reporting on Key Performance Indicators (KPIs) by project;
  • Identifying and implementing areas of improvement and solutions as it relates to account management and success;
  • Creating and documenting standard operating procedures;
  • Reporting on KPIs using tools such as Google Analytics, Facebook Insights, etc. to ensure objectives are met;
  • Exploring new trends and keep on top of the latest online marketing news and tools;
  • Collaborating with our internal team of social media experts, as well as valued partners in our field;


*We are a hybrid work model and will accept remote workers. You must live in Canada to be considered for this position.

What You’ve Got To Offer:

  • Work experience in a client-facing marketing role;
  • Post-secondary degree in business, communications, or similar education or experience;
  • Strong verbal and written communication skills;
  • Excellent listening, negotiation and presentation abilities;
  • Excellent time management and organizational skills;
  • Passion for marketing and small business;
  • Capable of working in a fast-paced, collaborative environment;
  • Strong work ethic.

Bonus Points If You Have:

  • Paid advertising experience; 
  • Copywriting experience;
  • Experience in or a passion for the trades/construction industry;
  • Experience using Google Analytics, HeyOrca, Google AdWords, Facebook Ads Manager, or any other relevant marketing software/applications.

What’s In It For You:

  • Fair and equitable salary;
  • 15 vacation days annually, plus Christmas holidays off (we love when you’re happy and refreshed!);
  • Relaxed work environment;
  • Flexible schedule and location (#WFH if you like!);
  • Professional development opportunities, including access to some of the top training programs in the world;
  • Health spending account;
  • Team lunches, snacks (did I say we like food?), and events 🎉

Please submit a resume and a cover letter via Fitzii (here). Only applications submitted through the platform with a cover letter will be considered. Hiring will be completed by September.

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at careers@reflectivemarketing.com
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Social Media Specialist

48 Welland Street, St. John’s, NL, A1E 6C1

Reflective Marketing is a growing social media marketing agency in St. John’s, Newfoundland. We help local businesses and residential contracting companies generate more potential customers and grow their businesses. Client industries include home building, HVAC, non-profit, consulting, health and wellness, coaching, tourism, and food services in Canada and the United States.

Our team is excited to expand, and we hope you’re up to the challenge of growing our agency with us!

This Role Is Right For You If:

  • You’re a compelling writer with superb spelling and grammar;
  • You can get behind a brand to understand its strengths and weaknesses, and you love to figure out how to best communicate that business to the right audience;
  • You have an eye for visuals and a knack for creative content;
  • You are incredibly organized and detail-oriented;
  • You’re known for getting things done and having a high standard of work;
  • Ultimately, you love making people happy and you’ll take care of our clients as if their businesses were your own.

If this sounds like you, we want to hear from you!

What Your Role Looks Like:

As a Social Media Specialist, you’ll be equal parts behind-the-scenes creative genius, and front-and-centre working with our clients.

This includes:

  • Working closely with our clients to understand their businesses and help them achieve their goals. This includes weekly (and sometimes daily) coordination via email, phone, and in-person meetings;
  • Managing project timelines, tasks, budgets, and goals;
  • Explaining technical and strategic details to clients;
  • Reporting on KPIs using tools such as Google Analytics, Facebook Insights, Twitter Analytics, etc. to ensure objectives are met;
  • Researching, developing, and implementing a digital marketing strategy for clients;
  • Creating and scheduling social media posts and email campaigns for a variety of clients;
  • Writing email marketing campaigns and other lead nurturing content (whitepapers, blog posts, etc);
  • Assisting with creating and delivering social media training;
  • Monitoring conversations and engaging with social media users on platforms including (but not limited to) Facebook, Instagram, Twitter, and LinkedIn;
  • Ensuring all online communications are on-brand and follow the overall marketing strategy;
  • Exploring new trends and keeping on top of the latest online marketing news and tools;
  • Collaborating with our internal team of social media experts, as well as valued partners in our field;

Preferred Location: St. John’s, Newfoundland, Canada.

*You must live in Canada to be considered for this position.

What You’ve Got To Offer:

  • Post-secondary degree in business, communications, or similar education or experience
  • Clear communicator;
  • Excellent organizational skills;
  • Excellent writing and attention-to-detail, so much so that you’ll include the word sandwiches in your cover letter;
  • Passion for marketing and small business;
  • Work experience in a client-facing marketing role;
  • Capable of working in a fast-paced, collaborative environment;
  • Strong work ethic.

Bonus Points If You Have:

  • Paid advertising experience;
  • Copywriting experience;
  • Experience using Google Analytics, HeyOrca, Google AdWords, Facebook Ads Manager, or any other relevant marketing software/applications.

What’s In It For You:

  • Competitive salary;
  • 15 vacation days annually, plus Christmas holidays off (we love when you’re happy and refreshed!);
  • Relaxed work environment;
  • Flexible schedule and location (#WFH if you like!);
  • Professional development opportunities, including access to some of the top social media training programs in the world;
  • Health spending account;
  • Team lunches, snacks (did I say we like food?), and events 🎉

Please submit a resume and a cover letter via Fitzii (here). Only applications submitted through the platform with a cover letter will be considered. Hiring will occur in August.

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at careers@reflectivemarketing.com
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Appointment Setter (Full-Time)

48 Welland Street, St. John’s, NL, A1E 6C1

Reflective Marketing is a growing social media marketing agency in St. John’s, Newfoundland. We help local businesses and residential contracting companies generate more potential customers and grow their businesses. Client industries include HVAC, garage flooring, home building, property management, and other service businesses in Canada and the United States. 

Our team is excited to expand, and we hope you’re up to the challenge of growing our agency with us!

We are accepting applications from all provinces, however, preference will be made for a local candidate from Newfoundland and Labrador. Thank you for your understanding.

This Role Is Right For You If:

  • You consider yourself very tech-savvy;
  • You love talking to people and feel comfortable on the phone; 
  • You are confident, assertive, and persistent; 
  • You’re highly responsive and a clear communicator; 
  • You’re known for being results-driven;
  • Ultimately, you’ll make a great first impression and represent our clients well. 

If this sounds like you, we want to hear from you!

What Your Role Looks Like:

As an Appointment Setter, you’re driven by getting results for our clients. You understand the balance of being persistent without being pushy, and your friendly demeanour puts callers at ease. 

Your daily responsibilities are to call leads for our clients, qualify them using a script, and book an appointment if they’re a good fit. These leads come from our advertising campaigns, so they are generally expecting a phone call, but you should be comfortable talking to anyone. 

Your day-to-day work includes:

  • Outbound calling leads from our software (up to 100+ dials per day)
  • Positively representing our client’s companies
  • Using a script to ask or answer questions
  • Booking appointments in our CRM (HighLevel) 
  • Demonstrating a pleasant and professional demeanour
  • Communicating clearly and effectively
  • Texting leads to book appointments
  • Write notes on contact records of leads so our clients and team remain informed
  • Run through Quality Assurance checklists and ensure all tasks are completed to our clients’ standards
  • Using Slack to communicate with our internal team 
  • Working with our Account Manager and/or CRM & Marketing Automations Coordinator as requested
  • Completing end-of-day reports

Location: Work from anywhere with a strong internet connection!

What You’ve Got To Offer:

  • High school education or equivalent;
  • Clear, friendly voice;
  • Results-driven;
  • Good attention to detail;
  • Ability to handle rejection and overcome objections;
  • Ability to work independently;
  • Strong interpersonal skills and very comfortable on the phone; 
  • Strong technical skills;
  • Strong internet connection;

Bonus Points If You Have:

  • Experience using any CRMs, Google Suite, Asana, Slack, Zapier, or any other similar apps/software
  • Sales and/or prospecting experience
  • Social selling experience
  • Call center experience
  • Conversational French or Spanish
  • Understanding of the trades (ie HVAC, garage flooring, residential construction)

What’s In It For You:

  • Hourly rate of $14, plus opportunities to earn bonuses when goals are met;
  • Work from home!
  • Be a part of a fun, dynamic, and high-performing team;
  • Opportunities for growth for the right candidate;

How To Apply:

Please submit your application by filling out our form. Only online applications submitted through our form will be considered. Hiring is anticipated to be complete by September 1.  

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at careers@reflectivemarketing.com