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Are you running a feelings-based business but struggling to see growth? Then maybe you should consider trying a more data-driven approach.
Jason Brady is the owner and CEO of Above and Beyond Service Company, a family-owned business located in Edmond and Oklahoma City. Jason initially started out as a maintenance manager and mechanical contractor at Thermal Specialties where he was tasked to schedule maintenance, employee responsibilities, diagnose equipment, and more from 2013 to 2016. In mid-2017, he founded Above and Beyond, an HVAC, plumbing, and electrical company dedicated to placing the customer first and treating them like family. The company hit 5 million in revenue last year, whilst continuing to provide customers with exceptional service.
In this new episode of Beyond the Tools, Jason sits down with us to discuss how to use numbers to your advantage and help inform your business decisions. He reveals which specific metrics are crucial to know, especially if you work in the home service industry. We also learn about how his company changed from being feelings-driven to numbers-driven. Furthermore, Jason shares a personal experience of how numbers allow us to better understand tech-generated leads, how his team deals with labor shortages in the trades, and how he promotes team engagement.
If you are looking for new ways to understand your business to make it more profitable and achieve more happiness for your employees and customers, then listen to this episode now!
Listen in and learn about:
- The importance of knowing and tracking one’s numbers in business
- How segregating jobs narrows down what needs to be improved
- What caused his business to shift from being feelings-driven to numbers-driven
- How his company grew their techs internally to combat labor shortage in the trades industry
- Why he promotes recreational activities with his team to keep them happy and engaged
- The evolution of his mindset and how he became an empathetic leader
- Why he recommends having a properly set up CRM and other advice
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