There is no doubt that proper training and support equips your team with the knowledge and skills they need to produce quality work. By providing ongoing training, it allows your team to keep up-to-date with the constantly changing industry technology.

Our guest today is Trey McWilliams, CEO at McWilliams & Son Heating and Air Conditioning. In this episode, Trey shares how they took their training to the next level by being proactive instead of reactive. The result was a significant reduction in callbacks and a greater sense of empowerment for technicians.

He also tells us how an innovative approach to training helped address issues facing the business, scale up, and eventually roll out TeleTech, a remote support solution for technicians working in the field.

Listen in and learn about:

  • Why you should hire for positive attitude over skills (and how to identify it)
  • How spending $70,000 on outside support led Trey to bring training in-house
  • How to best support your own technicians and reduce the number of callbacks (by as much as 85%)
  • How TeleTech empowers both entry-level technicians and senior technicians

Mentioned in the episode:

Connect with Trey McWilliams