What’s actually happening behind the scenes in the HVAC industry that most contractors never see?

In this episode, Krystal sits down with Sandy MacLeod, President and CEO of HRAI, to unpack the realities shaping the industry behind the scenes. From regulatory challenges to workforce gaps and rebate programs, this conversation brings a perspective most contractors don’t typically have access to.

Sandy shares what it really looks like to operate at a national level, working across provinces, with manufacturers, and directly with government. One of the biggest takeaways is how much of the industry is influenced by decisions happening long before they ever reach the field. Whether it’s policy changes, supply chain constraints, or compliance issues, these factors quietly shape how contractors operate every day.

The conversation dives into real examples, including the refrigerant transition, where equipment could legally enter the country but couldn’t be transported or installed. It’s a powerful reminder that some of the biggest risks in the industry aren’t always visible, but they have very real consequences if not addressed.

There’s also a deeper look at rebate programs and why so many of them fail to work in practice. From lack of product availability to poor timing and political motivations, these programs often create friction instead of opportunity, especially for contractors dealing with real-time customer needs.

The industry is changing, and not just because of technology. Policy, training, workforce development, and regional differences all play a role. And the contractors who understand that bigger picture will be better prepared for what’s ahead.

Listen in and learn about:

• What’s happening behind the scenes at a national level in HVAC
• How policy and regulation impact contractors before they even feel it
• The refrigerant transition challenge and what almost went wrong
• Why many rebate programs fail in real-world situations
• The gap between government decisions and contractor realities
• How regional differences across provinces create complexity
• The growing demand for skilled trades and where the gaps are
• Why proper training matters more than ever with evolving technology

Mentioned in the episode:

• HRAI

Connect with Sandy & HRAI:

• HRAI
• HRAI’s Instagram 
• HRAI’s Facebook 
• HRAI’s LinkedIn

Transcript